What Is Supply Chain Management? “Measuring Performance”

Module 10 of the excellent “What is Supply Chain Management” series, produced by ASU and the W. P. Carey School of Business, examines issues to consider when building a system of performance metrics.

Accurately assessing the performance of a supply chain is rather more multidimensional than determining who might be the fastest sprinter in the world.

Supply chains are tasked with being effective, efficient, and adaptable. While the best companies on earth claim to have strong supply chains, it is only via performance measurement that managers and executives can truly prove the strength of their supply chains. Also, since continuous improvement is a business imperative, managers are constantly being asked to demonstrate positive outcomes and consistent improvement quantitatively. This module introduces the multi-layered world of performance measurement and its relationship to world-class supply chain management.

This is the 10th installment in Arizona State University’s twelve-part introduction to supply chain management video series developed by Eddie Davila, Jeff Hough, Randy Cates, Dawn Feldman, Dan Ichikawa, Ian Schmoel, and Matt Hardy. ASU, the W. P. Carey School of Business, and the Supply Chain Management Department are proud and happy to share this video series with supply chain management departments, supply chain instructors, career specialists in high schools and universities, as well as industry leaders in an effort to inspire a new generation of supply chain management professionals across the country and around the world.

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