For the past numbers of weeks, we have been on a journey of discovery of the thoughts, observations, and solutions about challenges in the fields of Quality Management and Supply Chain Management, as articulated by Dr. W. Edwards Deming. Practical applications of his theories have been discussed, and the enduring nature of his works have [...]
In the capstone of his Fourteen Points, Deming urges management to form a team to advance the thirteen other points. This is a cultural change that must take place – a long and sometimes arduous road with the promise of long-term profitability and sustainability as the prize. Deming introduces, or at least stresses the use of what [...]
Deming’s 13th Point advises us to “Institute a Vigorous Program of Education and Retraining”. This is critical both for the business entity and for the individual. This is especially true in the 21st Century environment, where technology, as indispensible as it is, changes so rapidly that it is almost impossible to keep up. Some new [...]
“Remove Barriers to Pride of Workmanship” (A Personal View) Dr. Deming’s 12th Point speaks to the issues of employee empowerment, the necessity of recognizing and dealing with employee discontent, and encouraging managers to allow employees’ true talents to shine through into the firm’s final products. Dr. Deming observed that while managers in American companies were [...]
Point 11: “Eliminate Numerical Quotas” (A Personal View) Dr. Deming is no stranger to controversy, and perhaps never more so than in his articulation of Point #11. Performance driven management has become conventional wisdom, coming into considerable conflict with the Deming management method. Deming very much opposed management’s habit of setting arbitrary production quotas [...]
I remember some years ago visiting a large warehouse and distribution centre on the Eastern Seaboard that belonged to one of my corporate affiliates. Sadly, my associates in this operation were losing money by the bucketload, while (happily) my operation was turning in a tidy profit. I do not revel in the misery of others, [...]
My professional background is predominantly in retailing. I cannot begin to relate the number of times great ideas have met with failure due to the inability of different areas to communicate and work together as a team. Promotions are critical to the sales performance in many retailers. My son delivers newspapers to our neighbours that [...]
Perhaps it is the powerful simplicity of its title. Or perhaps it is the level of effort and commitment that is required to accomplish this goal. But of all the 14 Points assembled by Dr. Deming, I find this one to be the most compelling, and the one which drew me into studying this man’s [...]
Here are profiles of two very different supervisors: “Boss A”: As an employee, you would describe this person as friendly, easily approachable, and helpful. Knowledgeable about the business and the company, “Boss A” freely shares her skills and knowledge with you and your peers. Her knowledge has been gained both by experience within the industry [...]
Yesterday, I read a lengthy report about the current state of affairs in human resource development focused specifically on the supply chain. The research firm that showed a statistic that seems to make sense intuitively. Focus group participants were asked by what means do you receive the training required to perform your jobs? 88% responded [...]
Bad Behavior has blocked 793 access attempts in the last 7 days.
Social Widgets powered by AB-WebLog.com.
Add to Google
Recent Comments